Privacy Policy | BookMobile

1. Introduction

BookMobile ("we," "our," or "us") is operated by PIGENAI LLC. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website at bookmobile.app and our mobile application (collectively, the "Service").

2. Information We Collect

We collect information you provide directly to us, including:

Operator Information: Name, email address, phone number, business name, and payment information when you create an operator account.
Customer Booking Information: Name, phone number, email address (optional), service address, and appointment details when you make a booking.
Payment Information: Payment details are processed securely by Stripe. We do not store your full credit card number.

3. How We Use Your Information

To provide, maintain, and improve the Service
To process bookings and payments
To send booking confirmations and appointment reminders via SMS
To notify operators of new bookings
To communicate with you about your account or bookings
To comply with legal obligations

4. SMS Messaging Program

Opt-in: SMS is strictly opt-in. When you make a booking, you must affirmatively check an unchecked "I agree to receive" consent checkbox displayed directly below the phone number field at Step 3 of the booking form. By providing your phone number AND checking this box, you consent to receive the following automated SMS messages from BookMobile:

Booking confirmation — sent immediately when your appointment is booked
Appointment reminder — sent approximately 24 hours before your scheduled appointment
Reschedule confirmation — sent if your appointment time changes

Message frequency: approximately 2 messages per booking. Message and data rates may apply. Reply HELP for help or STOP to cancel at any time.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All categories of personal information exclude text messaging originator opt-in data and consent — this information will not be shared with any third parties.

For full details on our SMS opt-in flow including a visual demonstration, see our SMS Consent & Opt-In page.

5. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

Service Operators: Your booking details are shared with the operator you book with so they can provide the service.
Service Providers: We use third-party services including Supabase (database), Stripe (payments), Twilio (SMS), and Vercel (hosting) to operate the Service.
Legal Requirements: We may disclose information if required by law or to protect our rights.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as necessary to provide the Service and fulfill the purposes described in this policy. Booking records are retained for business and legal compliance purposes.

8. Your Rights

You may request access to, correction of, or deletion of your personal information by contacting us at support@bookmobile.app. Operators can manage their account data through their dashboard.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.

10. Contact Us

If you have questions about this Privacy Policy, contact us at:

PIGENAI LLC
Email: support@bookmobile.app
5901 NW 63rd Ter Apt 301, Kansas City, MO 64151-3453
Missouri Charter No. LC014688957