Privacy Policy - BookMobile

1. Introduction

BookMobile ("we," "our," or "us") is operated by PiGenAI LLC. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website at bookmobile.app and our mobile application (collectively, the "Service").

2. Information We Collect

We collect information you provide directly to us, including:

Operator Information: Name, email address, phone number, business name, and payment information when you create an operator account.
Customer Booking Information: Name, phone number, email address (optional), service address, and appointment details when you make a booking.
Payment Information: Payment details are processed securely by Stripe. We do not store your full credit card number.

3. How We Use Your Information

To provide, maintain, and improve the Service
To process bookings and payments
To send booking confirmations and appointment reminders via SMS
To notify operators of new bookings
To communicate with you about your account or bookings
To comply with legal obligations

4. SMS Messaging

When you provide your phone number during the booking process, you consent to receive the following types of SMS messages:

Booking confirmations — sent when your appointment is booked
Appointment reminders — sent 24 hours before your scheduled appointment

Message frequency varies based on your booking activity. Message and data rates may apply. You can opt out at any time by replying STOP to any message. Reply HELP for assistance.

5. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

Service Operators: Your booking details are shared with the operator you book with so they can provide the service.
Service Providers: We use third-party services including Supabase (database), Stripe (payments), Twilio (SMS), and Vercel (hosting) to operate the Service.
Legal Requirements: We may disclose information if required by law or to protect our rights.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as necessary to provide the Service and fulfill the purposes described in this policy. Booking records are retained for business and legal compliance purposes.

8. Your Rights

You may request access to, correction of, or deletion of your personal information by contacting us at lindsay.hiebert@gmail.com. Operators can manage their account data through their dashboard.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.

10. Contact Us

If you have questions about this Privacy Policy, contact us at:

PiGenAI LLC
Email: lindsay.hiebert@gmail.com
5901 NW 63rd Terrace, Kansas City, MO 64151